Purchasing Info

Pricing & Shipping

• Flat $27 ground shipping for orders over $200, continental U.S.A.
• All products are reasonably priced. If you believe you deserve a lower rate, please call 734-761-8148 to discuss.

Ways to Order

• E-mail orders to: orders@lab-express.com
• Order online through our catalog
• Call 734-761-8148

If you have trouble paying for an online order by credit card, please submit the order as a purchase order without payment, or send your order by e-mail instead.

For regular fly food users, it's convenient to set up weekly standing orders, with the option to change quantities by Friday before the week you need them.

Order Processing & Shipping

• You'll receive an order confirmation, including shipping info, once your order is processed. Please review it carefully and let us know of any errors.
• Regular orders ship within 24 hours.
• Agar plate orders take 24–48 hours.
• Fly food orders are due by Fridays and ship out Monday and Tuesday.
• We do our best to accommodate custom requests without hefty extra charges.
• Orders ship via ground service. When needed, we may use 2-day service at no extra cost to expedite agar plates and fly food.
• Tracking information is sent automatically by FedEx/UPS once they receive shipping details from us.
• Agar plates and fly food are not shipped on Thursdays or Fridays to avoid weekend delays.

Shipping Addresses

Please double-check your shipping address, including the zip code. Address correction fees charged by UPS/FedEx are $24.99 per package and will be passed on to you. If a package is returned due to an address issue, you'll be responsible for the related costs.

Payment

Cash, checks, purchase orders, and major credit cards are all accepted. Monthly invoices are available for customers with weekly standing orders, or upon request.

Damaged or Problem Items

If there's a problem with any product, please notify us within five business days of receiving your package.

If you believe an item was damaged during shipping, please provide the following when reporting it:

• Keep the damaged packaging for inspection.
• A photo of the shipping label on the outside of the damaged box.
• A photo of the opened box with the contents inside.
• A photo of the specific damaged item.